One World Trade Center and 4 World Trade Center in Manhattan Go Live With AwareManager’s Operations Management Solution

Condé Nast, The Durst Organization and Silverstein Properties Deploy it to Deliver a Safe, World Class Experience to Guests, Employees, Tenants

BOSTON – Nov. 12, 2014 – AwareManager, provider of operations management software for the world’s most recognized facilities, today announced that its mobile operations management solution has gone live at Manhattan’s One and 4 World Trade Center, supporting virtually all aspects of building operations management and providing a web portal for both buildings.

The AwareManager solution connects all building stakeholders in an intelligent way to optimize building operations. It leverages mobile apps on Apple and Android devices, enabling operating engineers to capture images of service requests, record and report incidents, initiate service actions, confirm work completion and access critical information anywhere and anytime. Most important, the mobile solution reduces response times to tenant requests, ensures a safer work environment and enables its users to improve tenant satisfaction by leveraging real-time information. It also provides an intuitive client-branded web portal enabling tenants to enter and monitor service requests, and fosters communication with all stakeholders. This results in improved communication flow and enhances service levels significantly.

“We’re proud to be part of Lower Manhattan’s renaissance and that we have been selected by prominent organizations such as Condé Nast, The Durst Organization, Silverstein Properties and ThyssenKrupp,” said Jeff Thompson, executive director, AwareManager. “We appreciate the trust they’ve placed in us and the opportunity to work with them – it’s been a great experience throughout.”

One World Trade Center

The World Trade Center’s first and largest tenant, Condé Nast, moved into One World Trade Center last week, marking an important and historic milestone for one of the world’s most desirable and best known addresses. Condé Nast is a premier media company with media titles such as Vogue, The New Yorker and Vanity Fair.

Condé Nast has the best, brightest and boldest talent in the media industry – individuals who produce world- class content. The company used AwareManager for several years at its prior headquarters at 4 Times Square and brought it to the World Trade Center to deliver the best possible work environment for employees.

One World Trade Center is managed by The Durst Organization, a well-known, privately held and prominent real-estate company that manages some of the most highly regarded properties in the New York City.

According to Barry Fagan, vice president, director of Information Technology, The Durst Organization, “At Durst, our mission is delivering the best service and value to our tenants. AwareManager helps us deliver on this mission at One World Trade Center by improving our operational visibility with real-time information and analysis. Our vision is to leverage this information strategically with key management metrics and analytics.”

4 World Trade Center

Silverstein Properties, Inc. is a privately held, full-service real estate development, investment and management firm that manages 4 World Trade Center. The company is one of the most highly regarded real estate firms in the country and is known for developing first-class projects enhancing investor value and quality of life for tenants. This past week, 4 World Trade Center opened for business with its anchor tenant, The Port Authority of New York and New Jersey, moving into the building.

Silverstein uses AwareManager’s mobile application to support its goal of delivering a great tenant experience at this highly visible property. AwareManager empowers staff to capture and access critical information anywhere and anytime enabling them to be more responsive to tenant requests and maintain the building to the highest standards.

As with One World Trade Center, tenants can access AwareManager’s web portal for the building to enter and review service requests, keeping everyone well informed and ensuring a high level of service.

To learn more about AwareManager at World Trade Center and other properties click here:

About AwareManager ( )

AwareManager provides operations management software for the world’s most recognized facilities and organizations. It is a well-established leader in the industry with prominent clients including world-class commercial and residential property portfolio management firms, top tier sports organizations and leading hospitals nationwide. AwareManager’s industry expertise combined with its proven solutions enable its clients to deliver the best guest and tenant experiences possible.



Contact: George Cohen GCC, Inc.