Sports Authority Field at Mile High Stadium

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Streamlining the Tracking Process

Sports Authority Field at Mile High is home of the Denver Broncos of the NFL, the Denver Outlaws of Major League Lacrosse, and a variety of other events, including the 2008 Democratic National Convention acceptance speech.

The History

Denver 019Since the opening of Sports Authority Field in 2001, the operations staff of the stadium had worked to put procedures in place to make sure all aspects of their operations were thoroughly tracked. This included work orders, game-time incidents, preventive maintenance, insurance certificates, and purchase orders. Due to the wide range of data, it was necessary to initially use four separate software programs to track it all, resulting in countless hours spent working to analyze and integrate the data between these systems.

This sort of situation is common among venues, where issues are tracked during events as well as on a day-to-day basis.  For example: a broken seat call may come into the Command Center, where it is entered as an incident in a tracking system.  The actions to follow up on that issue may involve data input into a work management system, a preventive maintenance system, an inventory system, a purchase order system, etc.  This data entry process between various systems forces some facilities to spend countless hours duplicating their efforts by entering the same information repeatedly between systems. Not only is this jumping back and forth very time-consuming, it makes it harder to follow-up on every issue and accurately record its resolution in each system, resulting in a lack of true historical data.

This scenario is also common within organizations that have acquired different software applications over time to satisfy their myriad of requirements. Unless there is some strategic information plan and standards that lay the foundation for future systems evolution, it is common that managers end up having to interact with a variety of systems that do not communicate or integrate with each other. This ultimately leads to the ‘silo-ing’ of information.

In addition to the inefficiencies this causes, not having one system that can provide notifications (via email or text) and a proper audit trail across departments can be very costly from a risk management perspective.

Andy quoteAs a result of similar frustrations, the Director of Stadium Operations at Sports Authority Field came to AwareManager looking for a single system that would allow them to record all of their information, and link it together to create a streamlined tracking process.

AwareManager used their 20+ years of experience implementing facility management software to introduce AwareManager to Sports Authority Field, and help phase out the prior systems that were in use. This also included providing valuable end of season analysis that allowed them to focus on specific key performance indicators as a result of their integrated approach.

Following a successful implementation in time for the 2008/2009 NFL season, AwareManager proved to be exactly the type of system their organization needed. Sports Authority Field at Mile High now has one centralized system where everything is tracked and documented accurately, meaning their efforts are no longer duplicated and significant time is saved. This allows the managers at Sports Authority Field to save money and improve their operational efficiency by utilizing the data in AwareManager to report on all of the operational elements taking place within their facility at a glance.  The experience, responsiveness and flexibility of AwareManager and their staff have proven integral to the operations at Sports Authority Field, and will remain an important element for their continued success as a major NFL venue.