With more than 600,000 tickets sold, the U.S. Open is the largest of the four Grand Slam tennis championships. It is a premier, high profile sporting event, with competitors from all over the world and extensive global media coverage.

Ensuring a positive experience...
The comfort and safety of players, spectators, staff and vendors, as well as the efficient management of all event-related activities ranging from deliveries to medical staffing to expanded security precautions - are vital to the success of the U.S. Open. The complexities of running this event increase each year and require robust information management system solutions.

Managing the unexpected...
Thousands of trucks, packages, beverages and vendors need to be coordinated to ensure that all deliveries and distribution go smoothly and all the necessary security and life safety checks are made. Unlike most on-going businesses, the USTA employs a large number of its short-term personnel who work only for the duration of the U.S. Open and must operate without the luxury of extensive individual training prior to the event.

All of this takes place amidst a constantly changing landscape that includes: weather delays; unannounced visits from heads of state and other VIPs; match rescheduling; security alerts; crowd surges and bottlenecks. It all demands that management must anticipate and expect the unexpected and be prepared to respond immediately.

Bringing it all together...
The AwareManager™ is at the heart of the command center, which brings operations, medical, police, fire and life safety, and other critical resources together. Important incidents are prioritized and escalated and valuable benchmarks help define acceptable parameters of operation. Managers can quickly and easily access the system. By formalizing how information is tracked and analyzed, a standardized management approach is consistently applied across the board. Extensive analytical reports provide insights into the 'big picture', improve decision-making, and highlight areas requiring immediate attention.